From Craig Schiller to ["the Client"]

...We have some 4 Channel XT[2]'s here in Burbank that came back from China and a 6 Channel coming in on Sat. via for a demo on Monday - just in case something is needed.

Also, just in case, here are Dan and Chris contact numbers -they are the experts!

• Chris Dinou 214 577-6500 (cell)
• Dan Tolbert 214 681-5624 (cell)

From Kirsten Ballard to Johnny Pastor regarding timing on this "Emmy's" delivery and set-up"¦

...Very helpful email. Just hung up with [another BIG client]. One of his (not ours) 6ch units is giving him trouble. If they don't get it sorted out tonight he wants a new one first thing - like 7am. I will find out how Dallas shipped but is Mike there now and maybe he can help troubleshoot?

From Johnny Pastor's iPhone 3G"¦

...Why don't we pull one from Hercules? Jimmy is probably still there at the Burbank shop.

From Kirsten Ballard to BBS Team on site"¦

...Jimmy is on it...["the Client"] wants it at 7am sharp (I will get that lined up with Joel) and if there is someone from EVS around he may want him to come by. Is Mike there tomorrow?

From Kirsten Ballard to the Bexel Burbank Operations Team"¦

...Attached is the add sheet. Let me know if you need anything else. I wrote 7am all over it"¦["the Client"] was very clear that he needs it to be on time. Thanks to everyone for being all over it.

From Kirsten Ballard to ["the Client"]"¦

...We will be there at 7:00AM with the EVS. Mike Shore from EVS is also here in town and on-site as of now. You can reach him at 000-000-0000. I just talked to him so he is aware that you're having some issues with your units and will be happy to do whatever he can to help.

And finally, From ["the Client"]...

Thank you. The EVS was here at 6:45AM and it is installed and working...THANK YOU!

THE RECAP (from Kirsten Ballard to the BBS team)...

• 9/19 at 8:00pm, ["the Client"] called needing the EVS to replace one of his that was having problems
• Johnny sent Jimmy back to the shop to pull from Hercules
• I spoke to the EVS contact who was in town to give him a heads up about ["the Client's"] issue, and gave his contact info to ["the Client"]
• We delivered the EVS at 6:45am on Saturday 9/20 (15 minutes early)

Let me know if you need anything else...

kballard@bexel.com