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The successful show presence of many NAB 2008 exhibitors would not have been possible without the tireless efforts of Bexel Broadcast Services NAB on-site support team. A five-man operational team was assigned full-time to the show floor to be on call 24 hours a day during the convention. These technicians and customer support professionals were the front line support taking care of every one of Bexel's NAB rental customers as well as Bexel's own showcase booth. Back at Burbank, California Headquarters, the operations, engineering, and rental teams spent the week on-call to back up the field support group.
One example of Bexel's world-class service commitment: "Client X" had a problem with a [non-Bexel] HDC-1500 camera chain and the Burbank team responded by getting a replacement chain on a plane to Las Vegas Airport "“ the Bexel operations leader at the show picked it up at the airport, two technicians inspected the contents outside of the LVCC in a temporary Bexel "field shop" set up on-site, and off they went into the show floor to swap out the non-functional components.
"You don't just show up at NAB with your banner and your wares" says Jim Richardson, Bexel's Director of Sales. He continues, "it takes a world-class support team to make it all happen. From assisting with our booth, to servicing every one of our NAB rental customers, the NAB support team did a bang up job this year! Good show gentlemen! I (we) salute you".
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